Welcome to our Frequently Asked Questions (FAQs) section. Here, you'll find answers to the most common inquiries about our products, shipping policies, return processes, and more.

We aim to provide clear and concise information to help you have the best experience with Clutch Supply LA. If you can't find the answer you're looking for, please feel free to contact our customer support team.

How can I contact Clutch Supply LA?

Please email us at clutchsupply101@gmail.com.

What is Clutch Supply LA's return policy?

Please note that all sales are final, so we encourage you to review our policies and product details carefully before making a purchase.

What is Clutch Supply LA's exchange policy?

We are happy to accept exchanges for a different size if needed for our apparel orders. Items for exchange should be in new and unused condition, meaning they must not show any signs of wear or damage.

Decal Orders: We also accept exchanges for a different color or style if you change your mind. We will provide a return label at no cost to you and invoice you for the shipping of the new decal. Exchange decals must be in new and unused condition, without any signs of use or damage.

My product arrived defective or damaged. What can I do?

If you believe your item is defective or damaged, please email us at clutchsupply101@gmail.com within 14 days of the delivery date, including photos and a description of the defect or damage. We will assess the product's defect or damage at our discretion.

Please note that we cannot issue replacements for errors caused by improper installation or use of the product. We highly recommend seeking professional installation for banners and decals.

Missing an item from your order or received the wrong item?

If you are missing an item from your order, please contact customer support at clutchsupply101@gmail.com so we can promptly send the missing item to you. We will ask you to provide a photograph of the items you received.

If you received the wrong item, we will send you a return label with all shipping charges covered by us for the return and the correct product will be sent to you once the wrong item has been dropped off for return. Please provide a photograph of the incorrect item received.

I just placed an order and it says I have been charged twice. What happens next?

Most of the time, this issue is caused by initial authorization charges from your bank or card company. This means a charge may appear twice—once as an actual charge and once as an authorization. An authorization is a security measure put in place by your bank to ensure sufficient funds are available to cover the purchase before processing it.

We recommend waiting 48-72 hours to see if the authorization falls off. If the charge still appears, verify that it is actually posted and cleared on your bank statement, not just a pending authorization. It's best to check a full desktop version of your statement or request a hard copy from your bank, as mobile statements or apps tend to show authorizations for longer.

Back Orders / Pre-Orders / Sold Out

If an item goes on back order or is sold out, customer support may contact you.

Typically, we can ship the in-stock items from your order immediately, and send the back-ordered items once they become available. Alternatively, we can delay shipping your entire order until all products are back in stock.

If the wait time for back-ordered or sold out items does not work for you, we can also offer a refund for those items.

For pre-order items, an approximate availability date will usually be posted. Please be aware that pre-order items will take additional time until delivery.

How do I initiate a return or exchange?

Email us at clutchsupply101@gmail.com to get the process started with one of our customer service agents.

How do I apply my decal?

Please refer to our Installation Guide.

How can I get involved in the Clutch Supply LA community?

Interact with us on social media, join our events, and represent Clutch Supply LA with your accessories, decals, and apparel. Become an Ambassador and engage with other members of the Clutch Supply community.

Does Clutch Supply LA host any live events or meetups?

Yes, we do! Follow our Instagram page for announcements and check the events tab on our website for information about upcoming events we will be attending.

When will my order ship?

Clutch Supply LA typically ships orders within 1-3 business days. Please note that we do not ship on Saturdays, Sundays, or major holidays. Orders may be delayed if additional verification is required.

During special events, high order volumes may cause shipment backlogs. As a result, you may experience slight delays in order delivery following a drop date, sales event, or holiday period.

Below is a list of holidays we will not be operating or shipping products. These dates align with USPS federal holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Does Clutch Supply LA ship internationally?

We currently offer USPS and UPS as shipping options. When checking out, you can choose your preferred carrier and delivery options. Delivery times usually range from 10-15 business days. However, please account for an additional 1-2 weeks for customs and inspections in some countries.

Total shipping costs are calculated based on the size and weight of your package. To ensure seamless delivery, always provide your phone number and email address when placing your order. We or USPS/UPS may need to contact you regarding your order or delivery.

Are duties or customs fees paid when I place my order?

Duties, taxes, and customs fees are NOT included in the shipping fees. Clutch Supply LA  is not responsible for any duty or customs fees that may incur. If you choose not to pay these fees, the package will be sent back to us, and only the cost of the product will be refunded.

Please note that your parcel may be delayed by customs. Customs and import fees must be paid by the recipient to continue delivery. We recommend contacting your local customs office for current charges before placing your order to avoid surprises when your package arrives.